Help and Feedback

PUB has a comprehensive pipe replacement programme to ensure the rehabilitation of old pipes are systematically carried out. However, ground movement due to construction works or other reasons may cause damage to existing pipes resulting in water leaks.

Be our eyes and ears and update us on any incidents on the ground. Together, we can safeguard our precious water resource.

How can I tell if there is a leak?

When there is a pipe leak, you can see clear water trickling or gushing from the ground.

To check for leaks at home, do turn off all taps and check your water meter. If the meter dial is running, it means there is a leak. You can download the brochure on the steps to detect signs of leaks.

No Water

If you experience unscheduled water interruption, please contact us for help.

Verify First

Do check if there is any prior notification from PUB on this water interruption either via letter or SMS.

If you are a new homeowner, water supply will only be turned on after you have opened an utilities account with SP Group (Visit www.spgroup.com.sg to open utilities account).

Low Water Pressure

If you experience unscheduled water interruption, please contact us for help.

1. Water flows at a much slower rate from your tap.
2. Only drips of water flow from your tap even when it

In some instances, pump failure or leaks on the water main in your water system may cause low water pressure.

For help, please report the incident to us immediately.

Water Quality

Singapore's tap water is well within the World Health Organization drinking water guidelines and US Environmental Public Health (Quality of Piped Drinking Water) Regulations 2008. It is suitable for drinking directly from the tap without any further filtration. Please see the FAQs regarding our drinking water quality.

Do contact us if you have issues with the tap water's smell, taste or appearance. A water quality check may be carried out, thereafter.

Drainage Cleanliness

Since 2012, the Department of Public Cleanliness under National Environment Agency (NEA) has taken over the duty to ensure the cleanliness of drains and waterways as well as other public areas. The collaboration between PUB and NEA have helped to ensure an integrated approach in addressing public's feedback on public cleanliness.

You may submit your feedback via NEA's online feedback form (Cleanliness > Littered drain).

Damaged Drains

Damaged drains may pose a danger to pedestrians or have an obstructed flow of water. Do alert us if you see any damaged drains or drain covers/ gratings.

Smelly sewers and sanitation issues may be caused by chokes.

How to Identify

The following situations are signs of blockage in the system:

1. Used water overflowing from the sewer or inspection chamber.
2. Used water overflowing from sinks, toilets and floor traps.

For help, please report the incident to us immediately.

Consultation and enquiry on PUB’s submission requirements, and technical issues encountered when using the Business & Professional Portal can be made by filling in this form. Please provide the relevant information and attachment/screenshot if any.

Feedback & Enquiries

Submit all other feedback and enquiries here, including report on scams.
Please prepare at least one close-up photo of the issue and a location photo for our assessment, where relevant.